Intelligent Intraday Automation Suite Supports Student-Workforce Call Center
Education-At-Work (EAW) a leader in student-based business process outsourcing services and WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent intraday management automation solutions for call centers today announced an agreement to deploy the WorkFlex Intelligent Intraday Automation product suites for Agents and Administrators.
“Empowering our agents with the flexibility to make changes to their schedules anywhere/anytime using their smartphones is ideally suited for our call center workforce which is comprised of college students earning their degrees,” said David F. Dougherty, CEO at EAW. “The ability of WorkFlex to maximize agent self-scheduling flexibility while ensuring that each change actually helps optimize staffing-levels makes WorkFlex a win-win solution for our employees and our customers.”
“Automating many of our intraday administration processes enables us to reduce administrative overhead and create additional student scholarships” added Chip Burke CTO at EAW.
“We are pleased that Education At Work has selected WorkFlex,” said Larry Schwartz CEO WorkFlex Solutions. “The ability of WorkFlex to accommodate the scheduling needs of EAW’s dynamic student workforce reinforces our unique value proposition for companies seeking to leverage skilled part-time workers to deliver superior customer service to their clients.”
About Education at Work
Education at Work (EAW) is a contact center provider solving business challenges with a twist. Energetic, tech-savvy students are at the core of our clients’ successes. Our mission as a non-profit organization is to invest in helping our students develop important career skills while also improving our clients’ business results. EAW offers employment to local college students with flexible hours, on-site training and career engagement guidance. In addition to competitive hourly wages, EAW’s student-employees are eligible to receive up to $6,000 annually in tuition assistance. For more information, please visit http://www.education-at-work.org.
About WorkFlex Solutions
WorkFlex Solutions is the Industry Leader in Intelligent Intraday Automation Solutions for call centers. Our award-winning technology maximizes agent scheduling flexibility, optimizes intraday staffing levels and reduces workforce administration overhead. Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government. For more information or to schedule a demo, plea
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