Archive for February 2015

4 Easy Tips To Live Life More Gratefully

We live in a time and place of material things. When does the new iPhone come out? What can I buy with my birthday money? At what point did it become so important to have useless, nonessentialstuff? How can we revert back to more thankful and grateful individuals? Brother David Stiendl-Rast is somewhat of an…

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4 Fresh Thoughts To Reimagine Contact Center Culture

EAW student employees holding a giant check

The perfect formula to create a contact center culture lies within leaders’ ability to listen to agents’ needs and balance it with the needs of the business. Although both needs may not always be aligned, the duty to create a positive experience for agents inadvertently produces awesome customer experiences. In 2012, we started the Education…

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