Archive for April 2015

4 Ways To Market To Millennials

professional millennials smiling on a couch together

According to the Pew Research Center, there are approximately 80 million Millennials in the United States today – this surpasses Generation X by nearly 20% and has already overcome the Baby Boomer generation. With these staggering numbers, it’s no curiosity as to why our culture is changing. That’s not the case for many companies and that’s…

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Why It’s Important To Like Your Job

You know those people…the ones who come home after work and spend the rest of their evening complaining about how awful their job is. I’m sure everyone knows someone that fits this description, whether it’s a friend, significant other, or a family member. Or, even worse, you fit this description. If that’s the case, here…

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How Call Center Supervisors Can Create Dialogue With Millennial Agents

Working and communicating with almost anyone can have its challenges in the contact center. As a millennial with the responsibility of supervising a group of twenty or so millennials from the same decade, the challenge increases tremendously. My journey to being a better supervisor for millennials showed me there is one common theme millennials appreciate:…

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10 Ways To Solve A Problem

Find and understand the problem: Whenever you have a problem, most of the time you don’t know what the heck is going on… until you are slapped in the face and told something is wrong.When that happens, stop and think: where did things go wrong and why are things going wrong? I often ask myself…

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What’s Your School Ranked?

College ranking is an important step in determining what college is right for you. We all want to go to the best college… for the right price. However, what’s the underlying value of your college? Here’s an infograph that explains the ranking and value of colleges: For original URL: Article by Michael Howard

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