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Posts by Whitney Barkley

5 Ways To Turn Millennials Off At Work

Promoting a healthy and sustainable work culture is more important now than ever. With the infusion of multiple generations in the workplace, it is almost unavoidable to face the different values and opinions among employees. In particular, millennials maintain an unapologetic, no-nonsense attitude that other generations would not even imagine their lips to muster. As…

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NewCo Cincinnati: EAW

NewCo Cincinnati took the Queen City by storm – highlighting more than eighty businesses that are making a splash on the start-up scene in greater Cincinnati. Education at Work was proud to be a host site during the celebration (Whoo-hoo!) and ensured that “class” was in session at 9:00 AM. Tanya Ganzer, Vice President of Business…

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4 Fresh Thoughts To Reimagine Contact Center Culture

The perfect formula to create a contact center culture lies within leaders’ ability to listen to agents’ needs and balance it with the needs of the business. Although both needs may not always be aligned, the duty to create a positive experience for agents inadvertently produces awesome customer experiences. In 2012, we started the Education…

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NEWS RELEASE: Education at Work Inc. Opens First On-Campus Contact Center

Education at Work, a nonprofit contact center provider that offers part-time jobs and tuition reimbursement for students, will open its first on-campus call center location for Macy’s, Inc., at Mount St. Joseph University. Students will begin taking live customer calls on Saturday, Nov. 1, in support of macys.comand bloomingdales.com, the company’s online sites. A ribbon-cutting…

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