Thought Leadership

How Customer Service Centers Prep Students for their Careers

By: Joycelyn Cabrera, EAW Student Digital Reporter Customer service centers provide hands-on work experience and professional development for college-level students, who can take various skills with them onwards in their careers regardless of their fields of study. Each student can acquire skills needed in any full-time professional setting no matter their major. Hanifah Muhammad, a…

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4 Reasons Gen Z is Valuable in Customer Service Centers

1. They understand technology like no other Generation Z has been raised on technology and they have an innate understanding for how to use said technology. This sense of understanding allows college students, who are Gen Z, to acclimate quickly to the software used within customer service centers. Their knowledge also helps with their ability…

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5 Reasons Gen Z Should Work in Customer Service Centers

1. You Build Foundational Skills That Apply to Any Career Field A common phrase that’s thrown around is “communication is key.” You may hear that phrase in passing and not think much of it but it is truly essential to our lives. At the foundation of every career is the ability to communicate. Without this…

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The Permanent Detour Of College Grads

Our parent company Strada Education Network, in partnership with Burning Glass Technologies has recently published an in-depth report titled “The Permanent Detour: Underemployment’s Long-Term Effects on the Careers of College Grads.” The report details findings from a longitudinal study by Burning Glass of 4 million unique resumes, examining the employment status of college graduates. Key findings include:…

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Living our Mission by “Walking the Walk”

EAW-Walking-the-Walk

For an organization to be successful, it’s essential for the leadership team to live out its mission and values; to not only set an example for fellow employees, but also to demonstrate to clients the company can deliver by “walking the walk”. One of the services we offer our clients is an opportunity to hire…

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Soft Skills: A Misnomer

University of Utah, college students

Soft skills. At the intersection of outstanding customer service and an energized student workforce; there couldn’t be a greater misnomer.  Intended or not, the term “soft” in soft skills implies that the qualitative abilities associated with soft skills are easy to get/maintain while the quantitative abilities associated with hard skills are more difficult to master.…

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A Blueprint for Success: Student-Friendly Call Centers

Education at Work Arizona University Student center

How do you design student-friendly call center space? Is this something you’ve ever really sat down and thought about? Depending on your role and day-to-day work, it’s likely you’ve never needed to. However, for many of us on the Education at Work (EAW) team, this is a large priority and requires attention and energy. The…

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Priceless Value Proposition

college students, education at work, part time jobs

If you’re reading this blog, I’m impressed. Education at Work (EAW) is not, yet, a household name. However, if you are reading this blog, hopefully you will come away with an understanding of the differentiators that are considered in the design and development of the budget to execute our BPO-based mission, for they are many.…

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Partnership Lowers Student Debt, Builds Workforce Readiness

ASU-TA-check-group-pic

Author: Anita Verdugo Tarango Director, Outreach, Arizona State University       Mahmudur Choundhury is a recent graduate of Arizona State University (ASU) whose work with a global online payment processing company while still in school helped open the door to his professional career. And that work during college was made possible through an innovative partnership…

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Education at Work & ASU shakeup Call Center Week 2017

EAW-team-CCW

At the end of June, the Education at Work (EAW) client development & marketing team stepped up to the big leagues and attended the annual Call Center Week (CCW) conference in Las Vegas. This is the largest U.S. based conference in the customer service and contact center industry. Our primary objective was to host a…

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