BPO Buzz

Soft Skills: A Misnomer

Soft skills. At the intersection of outstanding customer service and an energized student workforce; there couldn’t be a greater misnomer.  Intended or not, the term “soft” in soft skills implies that the qualitative abilities associated with soft skills are easy to get/maintain while the quantitative abilities associated with hard skills are more difficult to master.…

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A Blueprint for Success: Student-Friendly Call Centers

How do you design student-friendly call center space? Is this something you’ve ever really sat down and thought about? Depending on your role and day-to-day work, it’s likely you’ve never needed to. However, for many of us on the Education at Work (EAW) team, this is a large priority and requires attention and energy. The…

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Priceless Value Proposition

If you’re reading this blog, I’m impressed. Education at Work (EAW) is not, yet, a household name. However, if you are reading this blog, hopefully you will come away with an understanding of the differentiators that are considered in the design and development of the budget to execute our BPO-based mission, for they are many.…

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Education at Work & ASU shakeup Call Center Week 2017

At the end of June, the Education at Work (EAW) client development & marketing team stepped up to the big leagues and attended the annual Call Center Week (CCW) conference in Las Vegas. This is the largest U.S. based conference in the customer service and contact center industry. Our primary objective was to host a…

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8 Reasons to Hire College Students for Outsourcing Jobs

You need great employees, and college students want great employers. Consider us career matchmakers. 1. College students are digital natives. images.audiobooks.com The millennial generation has grown up in the age of the internet – and that’s not even considering Generation Z. Chances are, they got their first smart phones when they were in high school…

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Why Hire a Collegiate Workforce [Infographic]?

At Education at Work (EAW), we have two goals: to help college students graduate with little or no debt and to better prepare those college students for their professional futures. Just over five years ago, our founder, Dave Dougherty, sought to accomplish these goals by opening the first ever, non-profit business process outsourcing organization. As…

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U.S. Conference of Mayors: Inspired Change At The Local Level

This week, four members of Education at Work’s business development and marketing team had an exciting opportunity to attend and present at the 2016 U.S. Conference of Mayors in Indianapolis, IN.  The U.S. Conference of Mayors (USCM) is the official nonpartisan organization of cities with populations of 30,000 or more. While attending the event two…

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Reinventing Recruiting

LinkedIn’s fourth annual Global Trends report found that nearly 50% of recruiters expect recruiting to become more like marketing over the next 5-10 years and 70% of employers are turning to brand development to attract future talent. Millennial job seekers are on the rise in the American economy and according to a Deloitte 2016 survey,…

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USA Funds’ Life Skills Courses: One Million Times Worth It.

The absence of financial literacy programs in higher education creates a learning gap that ultimately becomes a weakness for today’s college students. Seven years ago, USA Funds identified this problem and addressed it through a web-based financial literacy and student success program. What the program does is introduce college students to money and time management skills that…

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SOCAP Symposium 2016 – People, Process, Technology And Strategy, For Education At Work It’s All About People!

This week, three members of Education at Work’s business development and marketing team had an exciting opportunity to attend and present at the SOCAP Symposium in Nashville, Tennessee. As an organization, SOCAP has members worldwide and through events such as the annual Symposium offers consumer affair professionals the opportunity to learn the latest developments in…

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