BPO Buzz

How Customer Service Centers Prep Students for their Careers

By: Joycelyn Cabrera, EAW Student Digital Reporter Customer service centers provide hands-on work experience and professional development for college-level students, who can take various skills with them onwards in their careers regardless of their fields of study. Each student can acquire skills needed in any full-time professional setting no matter their major. Hanifah Muhammad, a…

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4 Reasons Gen Z is Valuable in Customer Service Centers

1. They understand technology like no other Generation Z has been raised on technology and they have an innate understanding for how to use said technology. This sense of understanding allows college students, who are Gen Z, to acclimate quickly to the software used within customer service centers. Their knowledge also helps with their ability…

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5 Reasons Gen Z Should Work in Customer Service Centers

1. You Build Foundational Skills That Apply to Any Career Field A common phrase that’s thrown around is “communication is key.” You may hear that phrase in passing and not think much of it but it is truly essential to our lives. At the foundation of every career is the ability to communicate. Without this…

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Living our Mission by “Walking the Walk”

EAW-Walking-the-Walk

For an organization to be successful, it’s essential for the leadership team to live out its mission and values; to not only set an example for fellow employees, but also to demonstrate to clients the company can deliver by “walking the walk”. One of the services we offer our clients is an opportunity to hire…

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Soft Skills: A Misnomer

University of Utah, college students

Soft skills. At the intersection of outstanding customer service and an energized student workforce; there couldn’t be a greater misnomer.  Intended or not, the term “soft” in soft skills implies that the qualitative abilities associated with soft skills are easy to get/maintain while the quantitative abilities associated with hard skills are more difficult to master.…

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A Blueprint for Success: Student-Friendly Call Centers

Education at Work Arizona University Student center

How do you design student-friendly call center space? Is this something you’ve ever really sat down and thought about? Depending on your role and day-to-day work, it’s likely you’ve never needed to. However, for many of us on the Education at Work (EAW) team, this is a large priority and requires attention and energy. The…

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Priceless Value Proposition

college students, education at work, part time jobs

If you’re reading this blog, I’m impressed. Education at Work (EAW) is not, yet, a household name. However, if you are reading this blog, hopefully you will come away with an understanding of the differentiators that are considered in the design and development of the budget to execute our BPO-based mission, for they are many.…

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Education at Work & ASU shakeup Call Center Week 2017

EAW-team-CCW

At the end of June, the Education at Work (EAW) client development & marketing team stepped up to the big leagues and attended the annual Call Center Week (CCW) conference in Las Vegas. This is the largest U.S. based conference in the customer service and contact center industry. Our primary objective was to host a…

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8 Reasons to Hire College Students for Outsourcing Jobs

You need great employees, and college students want great employers. Consider us career matchmakers. 1. College students are digital natives. images.audiobooks.com The millennial generation has grown up in the age of the internet – and that’s not even considering Generation Z. Chances are, they got their first smart phones when they were in high school…

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Why Hire a Collegiate Workforce [Infographic]?

college students, collegiate workforce

At Education at Work (EAW), we have two goals: to help college students graduate with little or no debt and to better prepare those college students for their professional futures. Just over five years ago, our founder, Dave Dougherty, sought to accomplish these goals by opening the first ever, non-profit business process outsourcing organization. As…

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