Education at Work, Cincinnati, OH, contact center services

Frequently Asked Questions

What is Education at Work?
We are a nonprofit organization created to help college students graduate with less debt and increased professional skills. We employ college students in on-campus call centers and on client sites to work part-time while helping them earn cash and tuition assistance for school. Each student can earn up to $5,250 in tax-free tuition assistance per year!Our clients are also able to hire graduating student-employees without any finder's fee, allowing them to benefit from the full-time talent pipeline we create for them. Our clients are able to hire graduating student-employees without any finder's fee, allowing them to benefit from the full-time talent pipeline we create for them.
Do students need to have a specific major to apply?
All majors and disciplines from an accredited university or college are welcome to apply. If you're a student and unsure if your institution is accredited, you can speak with your academic advisor.
What type of work do student-employees do?
The majority of our positions are customer service and sales positions in a contact center environment. In these positions, student-employees interact with customers over the phone and help them resolve issues or connect customers to products they can’t resist. In addition, some of our students work at our client’s place of business and offer back-office, data-entry, and other office support.
Are your positions located on campus?
Our vision is to employ 100,000 college students on campuses across the United States. Today we have three campus locations: Mount St. Joseph University, Northern Kentucky University, and Arizona State University (we're preparing to triple our amount of centers in 2018). We also have positions available directly in company offices, or "client sites." Our headquarters is located in Norwood, Ohio, 15 minutes away from downtown Cincinnati, Ohio.
Is Education at Work the same as work-study?
Education at Work is not a government funded program. Unlike work study, we don’t base tuition assistance amount on current financial need and our funds are not federally-based.
Are you really flexible around schedules?
We are dedicated to working with students and their school schedules. We customize work schedules so student-employees are not scheduled to work during class times. At the beginning of each semester they provide us with a current class schedule so we can create a schedule for the semester based on academic needs that also meets client needs.
How many hours do students work a week?
The amount of hours Education at Work employees work depend on program, and range from 16-20 per week (incoming freshmen are able to work 12 their first semester). Students are eligible to work up to 28 hours a week if their class schedule allows it.
How does Education at Work decide which client program an employee is placed into?
During an in-person interview, our staff learns about a student's background, career goals, and aspirations. Several of our programs can be connected to academic majors and we try to place students in programs that match their personality, skills, and career goals.
How much do student-employees get paid?
Most of our positions begin at $9.00 an hour. Please note that wages are different from tuition assistance, which is paid separately.
Is there a dress code?
We do encourage student-employees to dress business casual when coming to work, unless the client has a policy that requires something different.
How do students get tuition assistance?
(First off, click here if you're a student ready to apply for tuition assistance!) Here is how the tuition assistance program works:
  • Students can apply for tuition assistance at the end of each completed term after the initial 60 day qualification period. They can apply each time they receive a new set of grades (cannot submit the same grades more than once).
  • They must work the weekly minimum hours their program requires and be in good standing with work performance.
  • Finally, they must earn a 2.5 GPA or above for the most current semester.
Here is a chart to show you how much a student-employee can earn based on GPA:

Most Recent Semester GPA

Part Time Student
(3-11 Credit Hours)

Full Time Student
(12+ Credit Hours)

Below 2.5

$0

$0

2.5 to under 3.0

$400

$850

3.0 to under 3.5

$650

$1,300

3.5 and above

$1,300

$2,625

Does the tuition assistance money go directly to a bank account?
No, but - tuition assistance funds are paid directly to the student-employee's college or university.
I work at a corporation. How can I learn more?
We're looking forward to speaking with you! Fill out the form below, and feel free to look at the pages on our website that we made with you in mind!

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