More Than Metrics
Our business value is in helping companies reduce expense, increase revenue and differentiate their brands through great customer experiences – all by leveraging the talents of a U.S. college student workforce. Education at Work helps our clients maintain a strong reputation for quality customer service and save budget dollars through:
- Covering peak volume periods utilizing our flexible, part-time scheduling model
- Reducing service costs by offering rates below industry norms, while delivering equal or better performance
- Outperforming traditional agents across key performance metrics, such as AHT, FCR, and sales per hour
Our student peak hour coverage model reduces the number of full-time agents our clients need to employ across their enterprises.
Learn how we created a robust talent pipeline of hires post-graduation for a financial services client
See how we help our clients reduce peak-period agent costs while providing an exceptional customer experience
Buying only the contact center hours needed at a lower than average US rate translates to significant operating expense savings. Consider the typical call center curve many industries experience:
- High volumes between: 8 a.m. and 12 noon (EDT)
- High volumes between: 5 p.m. and 10 p.m. (EDT)
- More traffic on Mondays, Fridays and weekends
- Poorer utilization of full time agents between 12 noon and 5 p.m. (EDT)
