More Than Metrics

Graphic showing EAW Erin drawing out a chart displaying savings EAW business partners can have

Our business value is in helping companies reduce expense, increase revenue and differentiate their brands through great customer experiences – all by leveraging the talents of a U.S. college student workforce. Education at Work helps our clients maintain a strong reputation for quality customer service and save budget dollars through:

  • Covering peak volume periods utilizing our flexible, part-time scheduling model
  • Reducing service costs by offering rates below industry norms, while delivering equal or better performance
  • Outperforming traditional agents across key performance metrics, such as AHT, FCR, and sales per hour

Our student peak hour coverage model reduces the number of full-time agents our clients need to employ across their enterprises.

Learn how we created a robust talent pipeline of hires post-graduation for a financial services client

See how we help our clients reduce peak-period agent costs while providing an exceptional customer experience

Buying only the contact center hours needed at a lower than average US rate translates to significant operating expense savings. Consider the typical call center curve many industries experience:

  • High volumes between: 8 a.m. and 12 noon (EDT)
  • High volumes between: 5 p.m. and 10 p.m. (EDT)
  • More traffic on Mondays, Fridays and weekends
  • Poorer utilization of full time agents between 12 noon and 5 p.m. (EDT)

Ready to access student talent?

EAW Erin

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