Be Successful in All Your Online Classes

It’s more important than ever to be able to navigate and succeed in online learning.

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By: Brittany Collier, EAW Student Marketing Assistant

With the transition to online classes happening for many students across the country it's more important than ever to be able to navigate and succeed in online learning. To help you achieve the most you can while learning online, I've listed six tips to help you adapt and focus on your online classwork:

1. Hold Yourself Accountable

It's essential to give yourself a structured schedule just like physical class. Some of us struggle with the structure of online classes, but giving yourself a strict schedule and completing your tasks by their due date will keep you in line. Staying proactive and getting your assignments done when you have free time will keep you from forgetting to do them on the due date! Estimate how long it'll take you to do the assignment, block out that amount of time and push yourself to get the work done.

2. Limit Distractions

Going online can increase the distractions around you, especially when it comes to social media. It can be difficult to refrain from logging onto social media while you're already on your laptop at home. It's important to give yourself a dedicated time to study so that you don't have to worry about your work later on in the week. This method is a good way of practicing self-gratification. Hyper focus on your work so you can enjoy all the social media you want later on! It is extra helpful to put your phone on silent or set it somewhere across the room so you're not as eager to check it.

3. Take Notes

Carry your note taking habits you do in the physical classroom over to online learning. A new format doesn't mean note taking stops. It's important to remember the information given to you! Note taking becomes more vital when you find yourself in an environment with a lot of distractions because you may not process all the information given to you. Also, if your lectures are long, consider taking breaks so your mind doesn't get crammed with information and your hand doesn't cramp up in the process!

4. Be Actively Engaged

The online format allows you to enjoy your classes in new and exciting ways. Tailor your online classes to how you learn best. Engage in class while sitting on your couch or learn while in your pajamas! As long as you remain active in class, take advantage of the format. Some students find that music heightens their learning experience, so grab your favorite snack, play your favorite tunes and continue to work hard!

5. Join Online Study Groups

Most online classes have started to use video streaming services like Zoom, WebEx or Google Hangout. These formats still allow you to engage in class and with your classmates but via a different format. If you're having trouble finding the perseverance to do online work, find others who can help you! Use the streaming services or other online apps like WhatsApp or GroupMe to engage in discussions with people in your class and to help each other with the topic!

It's important to reach out when you need help. Don't be afraid to talk to your professors and ask for help when you need it.

6. Treat Your Online Course like a \"Real\" Course

Although the format is new, it's essential that you treat your online classes the same as you would your in-person classes. Sticking to the course schedule and completing your course assignments on time are key to a successful semester. These are ideals that do not change when taking classes online. Keep going, you can do this!

And remember online classes are just as meaningful and important as a physical class!

How EAW Supervisors Approach Mentoring

Supervisors at Education at Work strive to help, encourage, mentor and be a support system for Education at Work students.

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By Kelvin Mejia, EAW Student Digital Reporter

Supervisors at Education at Work strive to help, encourage, mentor and be a support system for Education at Work students who are working on our campus centers or within our client’s customer service centers. Each supervisor takes a different approach to their job. Our student digital reporter in Utah spoke to three supervisors to gain insight into how they mentor students on a daily basis.

Tyler McKinney, a supervisor for Education at Work’s Utah site has been working with students for two years. As a supervisor, Tyler ensures that each student is successful, comfortable and can rely on their own personal skills while working with customers.

“My goal is for students is to understand that there are always improvements that can be made even if there is nothing wrong,” says Tyler.

Tyler McKinney
Tyler McKinney

If Tyler sees someone who is stressed during their chat he will sit down and help them by discussing the importance of soft skills. He also gives students tips and best practices on how to bond and make a personal connection with the customer during a chat to improve performance and make each call the best experience it can be for the customer. Tyler will often pull an example of an exceptional chat and one that needed improvement to show a student, with real-life examples, how he or she could do better in certain areas to improve their next chat. For example, Tyler will show a student chat agent how a chat was opened, to display how the student communicated with the customer. Tyler also adds that he likes to go over what a student is doing well during a chat to act as a positive reinforcement.

Mason Stanford, another supervisor, helps students in a different way. Mason keeps a positive environment on the floor during calls. This positively allows students to move calls forward to completion while confidently maintaining the flow of conversation in order to get the customer where they need to go. Most of the calls on the floor Mason works consist of leaving voicemails. Mason says he cares about the student’s performance and would do anything he can to ensure students are successful in this environment. He does this by taking an interest in students’ lives outside of work, because, as he see it, if they are doing poorly at school that will also affect their performance at work.

“Despite being a supervisor and wanting them to succeed, they can’t perform their best if they aren’t performing well outside of work,” says Mason. “By asking the student, ‘How are you doing at work? How are your classes?’ I can help them with professional and personal development if needed.”

Mason Stanford
Mason Stanford

Amber Richens has been a supervisor for two years and devotes her time ensuring each student is successful in their chats. She has high expectations for her team and takes the time to give them constructive criticism and helpful feedback. “I look at their behaviors on how they approach people on chats, I am always holding myself accountable for what happens,” says Amber. “I want them to have a good understanding of the situation and I let them know why I asked these questions.”

Amber says she wants everyone on her team to succeed during their time at EAW whether it’s with work, school or in their hobbies.

Education at Work is honored to have amazing supervisors who ensure that our students’ journey with EAW goes well.

Amber Richens

Amber Richens