Frequently Asked Questions
We are a nonprofit organization created to help college students graduate with less debt and increased professional skills. We employ college students in on-campus call centers and on client sites to work part-time while helping them earn cash and tuition assistance for school. Each student can earn up to $5,250 in tax-free tuition assistance per year! Our clients are also able to hire graduating student-employees without any finder's fee, allowing them to benefit from the full-time talent pipeline we create for them.
1. How do students earn tuition assistance?
Our positions give students the opportunity to earn up to $5,250 in tuition assistance each year they are employed at EAW. Our tuition assistance program is ‘earn as you go’ which means TA is accrued on a monthly basis. TA accrual is based around the following four work performance factors: hours worked, attendance, job performance and college semester GPA.
2. How do I ‘earn as I go’ for the tuition assistance program?
Students earn tuition assistance each month they are employed at Education at Work and TA accrual is based on four work performance factors. Below is a chart which displays how much money a student may earn each month for each factor toward his/her/their semester tuition assistance:
In reference to our tuition assistance policy Education at Work defines each semester as follows:
- Fall Semester Months: September – December
- Spring Semester Months: January - April
- Summer Semester Months: May - August
3. What are the four work performance factors that TA accrual is based upon in Education at Work’s tuition assistance policy?
The four work performance factors that define a student’s TA accrual amount are as follows: hours worked, attendance, job performance and college semester GPA.
- Hours Worked - Students earn their monthly tuition assistance award for hours worked if they meet an average of 20 hours worked per week per month
- Attendance - Students earn their monthly tuition assistance award for attendance as long as they stay within the guidelines outlined in our attendance policy
- Job Performance - Students will earn their monthly tuition assistance award for job performance as long as they meet our established program requirements
- Academic Performance - Students will earn their monthly tuition assistance award for academic performance if they have a 3.0 or above for their eligible grades and semester GPA
4. What happens if I don’t meet one of the performance factors?
Each performance factor is measured completely independent of the other factors and students may earn them in any combination. Even if a student misses a factor one month, he/she will be re-eligible to earn that factor next month.
5. At what time during the month do I have to start working in order to earn tuition assistance for that month?
As long as you start within the first half of the month you will eligible for that month’s tuition assistance accrual.
6. Does the tuition assistance money go directly to my bank account?
No. The tuition assistance funds are paid directly to the student-employee's college or university.
7. What can I use tuition assistance on?
Tuition assistance may only be used on tuition, mandatory fees and required books.
8. How do I track the tuition assistance I’m awarded each month?
Education at Work will send a monthly email to each student to ensure they remain up-to-date on their current tuition assistance award funds.
9. When is tuition assistance paid out?
Education at Work will send tuition assistance to your university/college within the school’s designated payout period at the beginning of each semester.
10. Can I earn tuition assistance for the summer semester if I don’t attend summer classes?
Yes! Students not enrolled in a specific semester are still able to earn tuition assistance for all factors except for GPA.
11. Why will you only pay out $5,250 of tuition assistance if I can earn more over the course of a year?
Our annual tuition assistance is capped at $5,250 per calendar year in accordance with current IRS guidelines.
12. What is the advantage of tuition assistance versus tuition reimbursement?
Education at Work believes in the pay-it-forward program therefore we award tuition assistance.
In a tuition assistance program TA is awarded at the beginning of each semester and then placed in the student-employee’s university or college account. In contrast, a tuition reimbursement program requires the student to pay that amount to their university/college up front. At a later date in the semester the business pays the student back for that amount.
All majors and disciplines from an accredited university or college are welcome to apply. If you're a student and unsure if your institution is accredited, you can speak with your academic advisor.
The majority of our positions are customer service and sales positions in a contact center environment. In these positions, student-employees interact with customers over the phone and help them resolve issues or connect customers to products they can’t resist.
In addition, some of our students work at our client’s place of business and offer back-office, data-entry, and other office support.
Our vision is to employ 100,000 college students on campuses across the United States. Today we have four campus locations: Mount St. Joseph University, Northern Kentucky University, Arizona State University and University of Utah (we're preparing to triple our amount of centers in 2018).
We also have positions available directly in company offices, or "client sites."
Our headquarters is located in Norwood, Ohio, 15 minutes away from downtown Cincinnati, Ohio.
Education at Work is not a government funded program. Unlike work study, we don’t base tuition assistance amount on current financial need and our funds are not federally-based.
We are dedicated to working with students and their school schedules. We customize work schedules so student-employees are not scheduled to work during class times. At the beginning of each semester they provide us with a current class schedule so we can create a schedule for the semester based on academic needs that also meets client needs.
The amount of hours Education at Work employees work depend on program, and range from 20 per week.
During an in-person interview, our staff learns about a student's background, career goals, and aspirations. Several of our programs can be connected to academic majors and we try to place students in programs that match their personality, skills, and career goals.
Hourly wages vary by market location. Please note that wages are different from tuition assistance, which is paid separately.
We do encourage student-employees to dress business casual when coming to work, unless the client has a policy that requires something different.
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