Leadership Team

When it comes to trusting someone with client customers, experience counts.

The EAW management team has decades of experience in the BPO space with some of the largest companies in the United States.

Jaime Nunez


Jaime carries the operating responsibility for Education at Work and all of its business functions. With an overall experience of 30 years, he has recently served as the Chief Operating Officer and Chief Technology Officer for a leading BPO provider, where he led the global transformation of the company's core business, resulting in Operational and IT excellence. Prior to that, he worked with the Citi Group for 16 years as the Managing Director of Global Customer Service and Client Delivery for call centers across the US, South America, and Europe as well as Asia - including China, The Philippines and India.

Jaime is a visionary leader with a proven ability to create a high-tempo, customer-centric culture. His leadership style promotes inclusion and transparency, giving everyone a voice at the table and promoting shared success. Jaime is known for his ability to balance a high-level strategic mindset with a hands-on approach to every aspect of the business. People are his number-one focus and he is highly respected in the industry for his integrity, compassion, innovation, and leadership intuition.

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Scott Blevins

Senior Vice President,
Partnerships and Growth

As Senior Vice President of Partnerships and Growth, Scott leads the development and execution of strategy to expand organizational reach and impact through the development and cultivation of new and existing relationships with business, university, and philanthropic partners.

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Caroline Harvey

Senior Vice President,

As Senior Vice President of Operations, Caroline is responsible for operations, training, workforce management and quality teams within Education at Work. Caroline brings an extensive background of global contact center leadership as well as experience as a university professor. On a personal level she enjoys giving back to the community and is actively involved in the feeding of the homeless.

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Kim Schroeder

Chief Technology Officer

As Chief Technology Officer, Kim is responsible for all information technology and IT infrastructure at EAW. He and his team are also responsible for information security and for facilitating the build-out of new campus locations. In addition to leading our technology efforts, Kim has responsibility for managing the facilities at our headquarters and all campus locations.

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