Better Business Solutions
Exceptional Business Performance with a Mission
Our Solution
EAW equips businesses with a talented workforce fully trained to surpass your KPIs and deliver exceptional customer satisfaction while helping you feed your pipeline with your future’s top, diverse, ready to perform employees.
From traditional contact center customer engagement, to specialized customer experiences, EAW’s workforce has a proven track record of delivering satisfaction which goes above and beyond industry expectations.
Valuable Opportunity for Your Business
Take a virtual tour of EAW and learn how our work-based learning model is developed around your diverse, talent, pipeline needs.
Gain Access to Collegiate Workforce
We provide unparalleled access to a highly motivated U.S. collegiate workforce through our strategic university partnerships. We bring in fresh cohorts annually, bridging the gap between academic interests and job opportunities.
Avoid Downtime of Onboarding and Training
We know onboarding and training takes time, effort, and large investments so leave it to us to do the work and enjoy a fully operational and well-trained workforce that is tailored to your needs and matches your standards.
Maximize Utilization While Minimizing Costs
Manage call volume fluctuations effectively by deploying students in 30-minute intervals. Experience reduced full-time costs while maintaining productivity with lower abandon rates and optimized utilization.
Reach Performance Excellence
Harness the power of a skilled and dedicated workforce that consistently delivers exceptional results. Our team is trained to exceed customer satisfaction and meet key performance indicators (KPIs).
With a remarkable 90% customer satisfaction rating, rest assured that your business is in capable hands. Additionally, our ongoing training and coaching programs ensure continuous improvement and sustained success.
Make a Difference
Your decision to partner with us will help students from diverse, underrepresented backgrounds stay in school and gain the experience needed to succeed after graduation. Many of these students would have difficulty affording college without the tuition assistance and wages provided by our work-based learning model.
Discover the powerful and proven work-based learning model that is the cornerstone of EAW’s workforce solutions. Elevate your operational efficiency, optimize costs, and delight customers with unparalleled service.
Make a difference and a great business investment
Our business partners contract with us because they consider EAW students an investment: an investment in the student, in the community, and in their own talent pipeline. These major corporations want to work with EAW because of our students - high-achieving employees who have the motivation and technical savvy to provide the quality customer support our business clients require.
Our business partners appreciate the exceptional performance of EAW students, and they are equally excited by EAW’s mission. They are committed to diversifying their workforces and want to be a part of our mission of providing opportunities to underrepresented students and students living on low incomes.
More than 60% of EAW students are from diverse, underrepresented backgrounds and 50% are first-generation students. Many would have difficulty affording college without the tuition assistance and wages provided by EAW. By being a part of EAW, they are able to stay in school and gain the experience needed to succeed after graduation.
Our business partners are living out their corporate values around diversity and opportunity by being apart of this innovative work-based learning model that benefits the students, the business partner, and the school.
Students trained to exceed performance in multiple services
EAW creates personal connections which build brand loyalty – no matter what channels customers are on. The professional management team and staff have decades of experience in the BPO space and our students are well trained to meet your specific business needs.
Operating Models
Campus Convenient Centers
EAW operating centers are conveniently located on or near their university partners. EAW handles it all – from recruiting, to training, to operations – this is a fully managed services model.
Remote or Hybrid Workforce
Through COVID-19, EAW has shown their clients they can quickly pivot and execute in a work-from-home environment. EAW’s agile workforce continues to deliver exceptional performance.
Client Location Site Staffing
Leverage the collegiate workforce in client operating centers. While students will be managed day-to-day by client supervisors, EAW will provide wrap-around support services, such as payroll, HR and recruiting.
